We’re here for you.
Questions about sizing, an order, or finding your new signature scent? Our team reads every message and replies personally, usually within 24 hours.
Monday to Friday, 9am – 6pm (UK Time). Messages sent at the weekend are answered first thing Monday.
✦ Every message answered by a real personEmail us
support@hauteatelier.storeBest for order questions, returns and anything with photos.
Send an email →Call us
+44 7460677947Monday to Friday, 9am – 6pm (UK time).
Call now →Live chat
Chat with our teamQuick answers on sizing, delivery and stock during opening hours.
Start a chat →Instagram DM
@hauteatelier.storeStyle questions, new drops and outfit inspiration.
Message us →How can we help?
Quick answers
The questions we hear most. Still stuck? Send us a message — we’re happy to help.
Q.Where is my order?
A.You’ll get a tracking link by email as soon as your order ships. You can also track it anytime on our Track your order page using your order number and email.
Q.How long does UK delivery take?
A.Orders are processed in 1–3 working days, then delivered in 1–2 working days with Express, 3–5 with Standard or 5–8 with Economy. Standard delivery is free on orders over £50. Delivery information.
Q.How do I return something?
A.You have 30 days from delivery to return unworn items with tags attached. Email support@hauteatelier.store with your order number and we’ll guide you through the next steps.
Q.Can I change or cancel my order?
A.Message us or email support@hauteatelier.store as soon as possible with your order number. If your order hasn’t been processed yet, we’ll do our best to update or cancel it.
Q.How do I use my WELCOME10 code?
A.Enter WELCOME10 in the discount box in your cart or at checkout. It works once per customer on your first order and can’t be combined with Buy 2 Get 1 Free.