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Order tracking

Where’s my order?

Follow your parcel every step of the way. Your tracking number is in the shipping confirmation email we send as soon as your order is dispatched.

Fastest Option 1

Track with your tracking number

Paste the tracking number from your shipping email below. We’ll open live tracking from the carrier in a new tab.

Can’t find it? Search your inbox for “Haute Atelier” or “shipped”, and check your spam or promotions folder.

Tracking opens on 17TRACK, a free parcel-tracking service that covers Royal Mail, Evri, DPD, Yodel and international carriers.

Option 2

View your order status

Sign in with the email you used at checkout to see your order details, delivery status and tracking, all in one place. No password needed: we’ll email you a one-time code.

Sign in to my account

You can also click “View your order” in your order confirmation email.

What happens next

Your order’s journey

  1. i.

    Order placed

    You’ll receive an order confirmation email straight away.

  2. ii.

    Preparing

    Your order is packed with care, ready for dispatch.

  3. iii.

    Dispatched

    We email your tracking number. Orders are dispatched Monday to Friday.

  4. iv.

    On its way

    Follow every step with live tracking from the carrier.

  5. v.

    Delivered

    Usually within 3–5 working days. Enjoy your new pieces.

Tracking help

Something not right?

Most tracking questions are answered here. If not, our team will look into it for you.

Contact us
I haven’t received a tracking number
Your tracking number is emailed when your order is dispatched, not when it’s placed. Orders are dispatched Monday to Friday. If it’s been more than 3 working days since you ordered, contact us with your order number.
My tracking isn’t updating
New tracking numbers can take 24–48 hours to show updates once the carrier scans your parcel. Please check again a little later.
My order arrived in more than one parcel
Some items ship from different locations, so your order may arrive separately. Each parcel has its own tracking number, and there’s no extra charge.
Tracking says delivered, but I don’t have it
Please check with neighbours, your building’s reception and any safe place the carrier may have used, and look for a delivery card. If it still hasn’t turned up within 48 hours, contact us and we’ll raise it with the carrier.
My parcel is late
If your parcel is more than 3 working days past its expected delivery date, email us at support@hauteatelier.store with your order number and we’ll investigate straight away.